Frequently Asked Questions

IMSS, established in 2009, provides subscription-based cloud solutions that streamline inventory, sales transactions, reporting, quotations, orders, deliveries, collections, and business data management in one integrated platform.

The SIMSS Negosyo Application follows a Software as a Service (SaaS) model, a software distribution approach where applications are hosted by a third-party provider and made accessible to customers over the internet.

1. How much does SIMSS ERP + POS cost?

Pricing depends on the number of users, modules, branches, and optional features such as POS and payment gateway integration. Contact us for a customized quotation based on your business requirements.

2. Is there a free trial available?

Yes. SIMSS offers a 15-day free trial with selected features to help businesses evaluate the system before subscription.

3. Are there monthly or annual subscription plans?

Yes. SIMSS offers flexible subscription plans for startups, MSMEs, cooperatives, and enterprises, including monthly and annual options.

4. Are hardware devices included?

Hardware such as POS terminals, receipt printers, barcode scanners, cash drawers, and card readers are optional and can be bundled upon request.

5. How long does implementation take?

Implementation depends on the business size and requirements. Standard setup may take a few days, while enterprise deployment may require additional configuration and training.

6. Does SIMSS provide training?

Yes. SIMSS provides onboarding, user orientation, and system training to ensure smooth adoption and efficient use of the platform.

7. Can SIMSS migrate my existing data?

Yes. SIMSS can assist with importing customer records, inventory, supplier lists, and other business data from existing systems.

8. Can the system be customized?

Yes. SIMSS supports customizable workflows, reports, modules, and approvals depending on business requirements. Subject for discussion.

Updates, including new features, usability enhancements, performance optimizations, and more, are provided at no additional cost  as part of the subscription.

9. Is SIMSS BIR-ready?

Yes. SIMSS supports BIR-ready receipt printing and transaction recording requirements.

10. Can SIMSS print receipts offline?

Yes. The POS system supports offline receipt printing to help continue operations during internet interruptions.

11. Does SIMSS support VAT and tax computation?s

Yes. SIMSS automatically computes taxes, VAT, discounts, and transaction totals based on configured settings.

12. Does SIMSS support payment gateway integration?

Yes. SIMSS supports optional payment gateway integration for digital payment processing.

13. Can customers pay using QRPH or e-wallets?

Yes. SIMSS supports Dynamic QRPH and digital payment integration through supported payment partners, Euronet), a Global Financial Technology 

14. Does SIMSS support debit and credit card payments? 

Yes. Card payment support is available depending on the selected payment gateway and hardware setup.

15. Is SIMSS cloud-based?

Yes. SIMSS is a cloud-based ERP + POS platform accessible anytime and anywhere with internet access.

16. Is my business data secure?

Yes. SIMSS uses secure cloud technologies, controlled user access, and regular backups to help protect business data.

17. Can multiple branches access the system simultaneously?

Yes. SIMSS supports multi-branch operations with centralized monitoring and real-time synchronization.

18. What are the system requirements?

SIMSS requires a stable internet connection and supports macOS and Windows 10 or higher.

MACOS, Windows 10 and up, Mobile devices, IOS, Android operating system.  A modern, updated web browser and a stable internet connection are essential for seamless access to all features.

Three (3) months lock-in period applies after the issuance of the Purchase Order, with monthly billing to follow starting on the fourth month.

Organizations and accounts may choose from flexible payment options—semi-annual, or annual—carefully designed to fit your budgeting needs. By selecting a quarterly plan or longer, you can enjoy exclusive discounts, maximizing value while maintaining uninterrupted access to our services. View our products.

To ensure uninterrupted access to our services, timely payment is essential. In the event of non-payment, a service disconnection will occur five days after the missed monthly payment. As a courtesy, we will issue a notice of discontinuation for five consecutive days, giving you ample time to resolve the issue and avoid any disruption.